Orders & Shipping
Where does my order ship from?
Orders are fulfilled from the location shown at checkout. Our Autumn–Winter U.S. inventory will ship from California once it has completed receiving and quality control; until then, the dispatch location and delivery estimate displayed at checkout apply to your order.
When will my order be dispatched?
In-stock orders are prepared within two business days. During a collection release or holiday period, please allow a little additional time for careful packing. We will email tracking as soon as your order is on its way.
Can shipping fees be waived?
Complimentary standard shipping is available on qualifying U.S. orders of $99 or more, where shown at checkout. Any current threshold, destination exclusions, or delivery options are confirmed at checkout before payment.
Will I pay duties or taxes?
Taxes, duties, and any import charges are calculated or disclosed at checkout whenever available. For destinations where they cannot be prepaid, local authorities may collect them on delivery.
Fit & Care
How do I choose a size?
Measure your dog's chest at its fullest point, then compare it with our size guide. For comfort and movement, choose a garment chest measurement 2–3 cm larger than your dog's actual chest. If you are between sizes, please contact us with your dog's back length, chest, and neck measurement before ordering.
Are Chang garments made only for dachshunds?
Every Chang pattern is drafted around the dachshund's long back, deep chest, and short legs. A garment may suit another similarly proportioned dog, but our fit guidance and sizing are created for dachshunds first.
How should I care for my garment?
Care varies by fabric. Please follow the individual garment's care label and product-page instructions. For structured outerwear and wool-rich pieces, gentle professional care is recommended when indicated.
Returns & Support
Can I exchange an item?
Please contact us before sending anything back. We will guide you through the available return or exchange options based on the item, condition, destination, and current policy. Returned garments must be unworn, unwashed, and in their original condition.
What if I received an incorrect or damaged item?
Please email us within seven days of delivery with your order number and clear photographs. We will review the issue and make it right as quickly as possible.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has entered packing or dispatch, changes may no longer be possible.
For any question not answered here, please contact us with your dog's measurements and your order details. We are happy to help you find the right fit.